FAQ

Click on "Repair Portal" at the top of this page where you can start the process of setting up your account and submitting a repair request. If you would like additional guidance, please visit our Customer Care page. Please keep in mind that not all items can be repaired. Options to your repair may include a replacement or a credit toward our website www.desertrosedirect.com. Your receipt is required as well as a photo of your item.

Depending on the repair needed your jeweler may be able to repair your item. Check with your local silversmith. Keep in mind that we are not responsible for any damages that may occur with your jeweler.

Yes. We are happy to make repairs due to workmanship defects within 1 year of purchase. If you have questions regarding the Jay King watch warranty please click here.   A HSN receipt of purchase is required. You will find the details on our Customer Care page. Jay King aspires to create unique, well-crafted jewelry that you'll not only be excited to wear, but can enjoy for years to come. 

All of your questions can be answered in one place - just click here.

You can log in to your HSN.com account to obtain your order history or contact them directly at 1.800.284.5757.

This is a standard charge for returning repaired items back to you in a secure manner.

No. We will only charge your credit card if your repair has been approved. If your repair has been denied we will cancel the order and your credit card will not be charged.

It's true – not yet!

Yes. You will need to contact us either at help@jaykingcares.com or through our Contact Us page. It may take 5 – 7 days for a reply.

Yes. We don't store credit card information, so there is no concern for a data breach causing financial harm. All credit card information is passed securely to Braintree/PayPal (it will appear as Desert Rose Trading on your statement), which then handles the transaction. We don't sell or give your private information to any third parties. We use your information only to complete your request.

Just log in to your account and you can view your repair status.

We strive to get your repaired item back to you within 4 – 6 weeks of receiving it in our office.

Yes, please send your approved items in one box so you can save money on shipping costs.

Yes. You can add one repair at a time to a ticket.  Just click the Repair Portal and continue to add items for to your request order.

Yes, make sure we have your mailing and shipping address, which can be updated in your account.

We can deliver to a PO Box via USPS. Sorry, we are not able to ship to APO/FPO or international addresses at this time.

We currently accept Visa, MasterCard, Discover, American Express and Check or Money Order.

No, we do not charge sales tax outside New Mexico.

Please see our jewelry care information on our home page at  www.jaykingcares.com.

At the bottom of our email we sent to you there is an unsubscribe link.

No, not at this time.

Many of your questions can be answered on our Customer Care page or you can contact us at help@jaykingcares.com.

Easy! Mail help@jaykingcares.com or through our Contact Us page.